REFUND POLICY
Last updated: August 17, 2026
Thank you for purchasing from TinyDigiShop. Please read this Refund Policy before purchasing or downloading a product.
Digital Products
TinyDigiShop sells digital products, including downloadable coloring books, graphics, design resources, fonts, audio files and applications. No physical products are shipped or returned.
Because digital products are normally delivered or made accessible immediately after purchase, all sales are generally final once the product has been downloaded, accessed or delivered, except in the circumstances described below or where applicable law requires otherwise.
When a Refund May Be Available
A refund or other appropriate solution may be considered if:
• The downloaded file is corrupted or materially defective.
• The product is materially different from its description.
• Essential files stated in the product description are missing.
• You received the wrong product because of a delivery error.
• You were charged more than once for the same purchase.
• You cannot access the purchased files after following the provided instructions and allowing us a reasonable opportunity to help.
Depending on the issue, we may first offer technical assistance, replacement files, an updated download or another reasonable solution.
When a Refund Is Normally Not Available
A refund will normally not be provided if:
• You changed your mind after purchasing.
• You no longer want or need the product.
• You purchased the wrong product without first checking its description.
• You lack the software, device, skills or technical knowledge required to use it, where the requirements were clearly stated.
• Your device or software is incompatible with the product despite the compatibility information provided.
• You have downloaded or accessed the files and simply decide not to use them.
• You expected features, formats or content that were not included in the product description.
• You modified, deleted or damaged the files after downloading them.
• You request a refund because a commercial project did not achieve a particular result.
• You breached the applicable Digital Product License Terms.
Bundles
Bundles contain multiple digital products supplied together as one purchase. A partial refund is not normally available because only some items have been used or are no longer wanted.
If a bundle contains a missing, corrupted or materially defective file, please contact us so that we can replace or correct the affected file.
Applications and Software
Before requesting a refund for an application such as Puzzle Me, please review the stated system requirements and installation instructions.
If the application does not function as described on a compatible device, please contact us and allow a reasonable opportunity to diagnose and correct the problem. If we cannot provide a working product or reasonable solution, a refund may be considered.
How to Request Assistance or a Refund
Please contact us as soon as possible, preferably within 14 calendar days of purchase:
Email: tinydigishop@gmail.com
Include:
• Your full name.
• The email address used for the purchase.
• The Gumroad order or receipt number.
• The name of the purchased product.
• A clear description of the problem.
• Screenshots or other useful evidence, where applicable.
The 14-day request period does not limit any longer mandatory rights you may have under applicable consumer law.
Refund Processing
Checkout, payment processing and digital delivery are handled through Gumroad. Approved refunds are processed through Gumroad and returned to the original payment method where possible.
Processing times may depend on Gumroad, the payment provider and the customer’s bank. TinyDigiShop cannot guarantee how quickly an approved refund will appear in your account.
Unauthorized or Duplicate Payments
If you believe a payment was unauthorized or duplicated, contact us promptly using the email address above. Please give us an opportunity to investigate and resolve the issue before initiating a payment dispute or chargeback.
Statutory Consumer Rights
Nothing in this Refund Policy excludes, restricts or replaces consumer rights that cannot lawfully be excluded.
Where applicable law provides a cancellation or withdrawal right for digital content, that right may end once immediate digital supply begins after the customer has provided any consent and acknowledgment required by law.
Defective, inaccessible or materially misdescribed products remain subject to applicable consumer protections.
Policy Updates
TinyDigiShop may update this Refund Policy when its products, services or legal obligations change. The version published at the time of purchase will be considered together with any mandatory rights applicable to that purchase.
Contact
For refund questions or technical assistance, please contact:
TinyDigiShop
tinydigishop@gmail.com
Full postal address: Please see our Legal Notice.
Thailand